Core Courses

Sheila Lee & Associates

Change Management

“Change is inevitable, growth is optional.” (John C. Maxwell) I have been living by this...
Sheila Lee & Associates

Customer Service

“How can I help you?”  A familiar phrase, a customer greeting, an expression of sincere...
Sheila Lee & Associates

Diversity and Inclusion

Remember when we were small children, and all we cared about were the simple things. ...
effective

Effective Communication

“I said it; therefore, it shall be so!”  Believe it or not, quite a few...
hands

Leading @ All Levels

Many believe only a few people with big titles are real leaders while others believe...
listen

Art of Skillful Listening

The ability to effectively communicate with all people in an organization is a fundamental skill...
art-of-performance

Capturing Performance Expectations

Understanding the importance of being well prepared for a performance appraisal is an essential management...
collaboration

Collaboration

This course is designed to explore the question, “Are leaders born or made?” and offer...
dealing-with-conflict

Dealing with Conflict

This will develop or enhance conflict and dispute resolution skills.  Predicated on the Fisher/Urey Model...
decison-making

Decision Making Implementation

Making good decisions is the hallmark of successful leaders.  Decision making is too often reactive....

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