Dealing with Conflict

This will develop or enhance conflict and dispute resolution skills.  Predicated on the Fisher/Urey Model of “Getting to Yes” through Interest Based Negotiations.  Participants will be able to assess individual conflict resolution styles and develop strategies to effectively work every one.

Learning Objectives

  •   State concerns and request change in a respectful and motivating manner, and
  •   Apply cooperative forms of alternative dispute resolution and mediation.

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