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Dealing with Conflict
This will develop or enhance conflict and dispute resolution skills. Predicated on the Fisher/Urey Model of “Getting to Yes” through Interest Based Negotiations. Participants will be able to assess individual conflict resolution styles and develop strategies to effectively work every one.
Learning Objectives
- State concerns and request change in a respectful and motivating manner, and
- Apply cooperative forms of alternative dispute resolution and mediation.
Posted in Core Courses