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Change Management
“Change is inevitable, growth is optional.” (John C. Maxwell) I have been living by this...
Customer Service
“How can I help you?” A familiar phrase, a customer greeting, an expression of sincere...
Diversity and Inclusion
Remember when we were small children, and all we cared about were the simple things. ...
Leading @ All Levels
Many believe only a few people with big titles are real leaders while others believe...
Art of Skillful Listening
The ability to effectively communicate with all people in an organization is a fundamental skill...
Capturing Performance Expectations
Understanding the importance of being well prepared for a performance appraisal is an essential management...
Collaboration
This course is designed to explore the question, “Are leaders born or made?” and offer...
