Successful Supervisory Skills

The most significant transition that people make in their career, and often the most difficult, is going from being led to leading. This class introduces classic management theories and their practical application in the workplace. Leaders need to be forward thinkers and innovators in their pursuit of success. They should be expected to take responsibility for their jobs and anticipate that they will be held accountable for their performance and their staff.  Core competencies include flexibility and adaptability, creative thinking, problem-solving, and maintaining a high level of expertise.

A successful manager must develop the perspective of a leader to understand the organizational culture and be able to effectively communicate it to their staff in the form of strategically aligned goals.  Insurance that works is completed efficiently and effectively is the result.  This requires the capability to organize, plan, lead, and control within the contest of finite human capital and material resources.  Performance must be executed with competency, effectiveness, and responsiveness to staff, peers, and senior management.  Investing in solid supervisory training is essential to retain the most talented managers.

 Learning Objectives: 

•    Adopt the broader perspective and consciousness of a manager,
•   Use tools to breakdown projects and make assignments based on appropriate skill sets of staff and resources,
•   Develop team-building skills needed for the group to stay on course, and
• Create an environment of open communication where the staff is encouraged to share opinions, values, and beliefs.