This will develop or enhance conflict and dispute resolution skills. Predicated on the Fisher/Urey Model of “Getting to Yes” through Interest Based Negotiations. Participants will be able to assess individual conflict resolution styles and develop strategies to effectively work every one.
State concerns and request change in a respectful and motivating manner, and...Read More
Making good decisions is the hallmark of successful leaders. Decision making is too often reactive. Leaders should be systematic in their identification of critical issues, their assessment of options, and their consideration of the impact of implementations both before and after. Also, details of what will be required should be involved as well as communication to all key players and...Read More
A successful organization understands the value of its customers. It strives to continue to provide unsurpassed customer service to its most important asset. Participants will be provided with the necessary tools to become more effective in dealing with both internal and external customers. They will also be able to recognize when different behaviors should be used for dealing with difficult...Read More
This course is designed to explore the question, “Are leaders born or made?” and offer a practical theory of situational leadership that can be effectively applied in any organization. There will be opportunities to explore the use of power and the ability to lead others in the accomplishment of organizational goals while building a positive and productive work culture.
Understanding the importance of being well prepared for a performance appraisal is an essential management task. Specifically, how the proper writing of SMART objectives can have a motivating effect on employees and increase overall performance. This class teaches participants how to plan for the performance management cycle so that it is in alignment with organizational goals, motivates...Read More
The ability to effectively communicate with all people in an organization is a fundamental skill that all leaders must learn to master. This class is designed to teach state of the art dynamic communication skills. Effective communication is knowing about what, when, and to whom information is shared. It is also an assessment of sensitivity to the manner in which the receiver will optimally...Read More